"For Jewelry as Fine as You are."

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Replacements and Store Policies

Our fine jewelry store in Fairbanks, Alaska, offers a jewelry exchange policy that allows you to bring your purchase back for a credit. If for any reason you are not satisfied, return the item within 30 days from date of purchase for a credit in the amount purchased towards any item or service of equal or greater value. Custom made, engraved, altered from original stocked condition, or special orders cannot be exchanged.

Return/Refund Policy
Items ordered via the telephone, facsimile, or over the Internet, sight unseen, or viewed only by image, may be returned in their original condition within 10 days after you or your agent receives the item, for a complete refund if you are not satisfied for any reason. 

Replacement Policy
At our discretion, our store repairs or replaces any item that we determine to contain a factory or manufacturing defect, at our expense, that is not caused by normal wear or abuse.

Upgrade Policy
Taylor's Gold-n-Stones wishes to see you in bigger, better, and more brilliant diamonds. To this end, we offer you a 100% return of your purchase price of the major diamond stones of 1/10th carat or larger that were purchased from us, towards an upgraded diamond of a higher dollar amount.

Upgrade Costs
The only cost to you is the increase in cost between your old diamond and the new upgraded diamond, the cost of removing the old diamond, the setting of the new diamond, and any additional costs if you require a complete new setting and/or new mounting (as in for a larger or alternative shaped stone). The returned diamond must be undamaged and in its original purchased condition.

Scrapping Out for Precious Metal Content
Any unwanted parts or jewelry that is returned in an upgrade, or sold to us, and used towards a future purchase, will be credited. We use the current New York Spot metal price as a basis for precious metal content valuation.

Insurance
Taylor's recommends a scheduled personal property endorsement be added to your homeowner's or renter's insurance policy for full replacement value of your purchases against any future damage, loss, or theft.

Contact us in Fairbanks, Alaska, about our jewelry store policies to give you peace of mind about your fine jewelry purchases.